Privacy Policy

This Privacy Policy explains how Lorena P. Hernandez, LLC, a Broker Associate with Realty ONE Group MVP in Florida, and The South Florida Home Guide collect, use, and protect your personal information. We primarily serve buyers and sellers in Florida, and we may also receive or send referrals involving other states through Realty ONE Group offices, including Realty ONE Group Freedom in South Carolina.

Information We Collect

We may collect personal information that you choose to provide, such as your name, email address, phone number, preferred neighborhoods, price range, and details about your real‑estate needs when you fill out our forms, request a consultation, or ask to receive property alerts. We may also collect basic technical information about how you use our websites and forms, such as device type and pages viewed, to improve our services.

How We Use Your Information

We use your information to respond to your inquiries, schedule and manage consultations, send you MLS/IDX‑powered property alerts and market updates that match your criteria, help you buy or sell property in Florida, and when appropriate to connect you with trusted Realty ONE Group agents or offices for referral purposes in other locations. We may also use your information to comply with legal obligations and to maintain records of our real‑estate transactions and communications.

Sharing Your Information

We do not sell your personal information. We may share your information with trusted service providers who help us operate our business and deliver services to you, such as customer relationship management platforms, email and SMS providers, MLS/IDX vendors, and other Realty ONE Group offices or agents when making or receiving referrals. These third parties are only permitted to use your information as needed to perform services for us or to comply with legal requirements.

Your Choices and Rights

You may choose not to provide certain information, but this may limit our ability to schedule consultations, send you property alerts, or provide real‑estate services. You can unsubscribe from marketing emails by clicking the “unsubscribe” link in those messages, and you can opt out of marketing texts at any time by replying STOP. Depending on applicable law, you may also have the right to request access to or deletion of certain personal information we maintain about you.

Contact Us About Privacy Policy

If you have questions about this Privacy Policy or would like to make a request regarding your personal information, you can contact us at:

Lorena P. Hernandez, LLC – The South Florida Home Guide

Email: [email protected]

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services. Any updates will be posted on this page with a revised “Last Updated” date.

Last Updated: April 14, 2026